Support

Technical Support for software developed by Hydronia is provided to professional and academic users with a current maintenance license. Technical support is available through e-mail: support@hydronia.com

Support services are grouped into two main categories:

 

Technical Support:  Unlimited access to all users with current maintenance and includes:

  • Installation issues
  • Registration and licensing issues
  • Clarification of documentation
  • Explanation of Hydronia software features and processes
  • Explanation of Hydronia software warning and error messages
  • Basic questions regarding data import and conversion (from older versions, competing products, or other data sources)
  • Does not include training (formal or otherwise)
  • Does not include engineering advice, project review, etc. that is included in Extended Support.
  • It is understood that neither Hydronia nor its employees makes any warranty express or implied, or assumes any legal responsibility for the accuracy, completeness, or usefulness of the technical support offered. 

Extended Support: requires an additional service (Extended Support Package) or a support contract arranged with Hydronia and it is offered at a charge. Extended support may include: 

  • Project-specific assistance
  • Model troubleshooting
  • Interpretation of model results
  • Assistance with application of engineering theory and modeling techniques
  • Specific training
  • Review of reports or model results. 

 

Notes:

  • This list of support topics is not all-inclusive.
  • Annual maintenance fees apply to stay current with professional or academic licenses license
  • RiverFlow2D LT does not include Technical Support.
  • Hydronia reserves the right to determine what is considered Technical Support or Extended Support.

 

Hydronia is committed to give the best support possible to help you success in your modeling projects. However, if for any reason you are not satisfied with the level of service provided, please contact Marina Ribbi (marina@hydronia.com or 954 251 7130) to express your concern.